Warranty
Our Warranty
We stand by our products 100%.
Every Alpenshade piece is made to protect you and your family in the sun, season after season. If something isn’t right, we’ll make it right.
What’s covered
If your Alpenshade product has a defect in materials or workmanship, we’ll replace it at no cost to you. That includes things like:
- Seams that come apart
- Faulty zippers, snaps, or closures
- Fabric flaws present when you received the item
What’s not covered
This warranty doesn’t cover:
- Normal wear and tear, such as fading, pilling, or softening of fabric over time
- Damage from accidents, misuse, or improper care (please follow the care label)
- Items that have been altered or modified
How to make a claim
- Email us at info@alpenshade.com
- Include your order number, if you have it
- Attach clear photos of the issue
We’ll review your request and get back to you with next steps. If the item qualifies, we’ll send you a replacement at no cost.
Questions? We’re always happy to help. Reach out to info@alpenshade.com.